Staff member:
Hello. City Transport Lost Property. How can I help you?
Woman:
Oh, hello. Yes, I'm, er, calling about a suitcase I lost yesterday. I don't suppose I'll get it back but I thought I'd try.
Staff member:
Well, some people do hand lost items in so you might be lucky. Let's put the details into the computer.
Staff member:
Right, so, let's start with a description of the suitcase.
Woman:
OK, well, it's small, and it's the type you can pull along on wheels.
Staff member:
How about the colour?
Woman:
Yes - it's black but not exactly plain black - it has some narrow stripes down it, sort of grey. Actually - no, they're white now I think about it.
Staff member:
OK, I'll just add that information. Now were there any items inside it?
Woman:
Yes. I had a big bunch of keys in there. Luckily my assistant manager has an identical set so she's going out this morning to get some copies made.
Staff member:
So, they're for your office?
Woman:
That's right. My house keys were in my pocket, thank goodness.
Staff member:
Anything else?
Woman:
Um, there were a lot of documents, but they're saved on my laptop anyway, so, er, they don't matter so much. But the thing I'm really worried about - I mean, I haven't even taken it out of the box yet - is a camera I just bought. That's really why I'm calling. I can't believe I’ve lost it already.
Staff member:
I see. Well, let's hope we can find it for you. Was there anything else?
Staff member:
Any credit cards?
Woman:
They were in my handbag. And I had my passport inside my jacket pocket.
Staff member:
Money, clothing, any personal items?
Woman:
Oh, let me think. I had an umbrella. It was black, no blue, but obviously that isn't as important as the other things.
Staff member:
No, but it all helps us identify your property and get it back to you. Anyway, I just need to ask you for some basic details about your journey. So it was yesterday, was it?
Woman:
That's right. In the afternoon - around 2 pm maybe 2.30.
Staff member:
OK. So that'd be May the 13th.
Woman:
Yes. I was heading to Highbury. That's where I live.
Staff member:
All right, and you mentioned a passport. I think. So you were coming from the airport, I presume.
Woman:
Yes - and I was looking forward to getting home so much - and what with being tired and everything - I think that's why I just forgot about the case.
Staff member:
And how were you travelling when you lost your property? I mean, what kind of transport were you using?
Woman:
I thought about getting the train, but that would have meant a bus journey as well, and I couldn't be bothered so I decided to take a taxi eventually. That's where I must have left it.
Staff member:
Well, that's good news in a way. It's more likely that a driver would have found it and handed it in.
Staff member:
Well, I need your personal details now. Can I have your full name, please?
Woman:
Yes. It's Lisa Docherty. I'll spell that for you. It's D-O-C-H-E-R-T-Y.
Staff member:
Thank you. And next, if I could have your address - the best address to send you the property if we manage to locate it?
Woman:
Sure. It's number 15A River Road - and that's Highbury, as I said.
Staff member:
Thank you. Just a moment. There’s just one final thing - that’s your phone number.
Woman:
I guess my mobile would be best. Er, hang on. I can never remember my own number. OK, I’ve got it. It’s 07979605437.
Staff member:
Very well. I think that’s everything we need at this end. I’ll have a look at the data on …