Mike:
Hello. I’ve just moved to melbourne for a new job and I’ve been advised to register with a new doctor for my family and myself.
Mike:
I think that this surgery is the nearest one to where I live.
Recept:
What’s the name of the road that you live in sir?
Recept:
Yes. That’s in our area. Would you like to register with us now?
Recept:
Right. I’ll just have to take some details. First of all, could you give me your name?
Mike:
It’s mike jacobs . J-A-C-O-B-S.
Mike:
My wife’s name is Janet and I have one little boy whose name is Rod.
Recept:
Good, that’s fine. And what is your address here in Melbourne?
Mike:
52 dawson road, Highfield. Melbourne.
Recept:
Highfield. H-I-G-H-F-I-E-L-D. Good. And I’ll need to know your health card number.
Mike:
It’s NH eight seven one eight one C. What about my family?
Recept:
Oh, only yours for now. Do you know the name of your old doctor?
Mike:
It was Dr. Graham McKenzie in Perth.
Recept:
Now, we’ve got 4 doctors here. There’s Dr. Susan Larkins, Dr. Kevin White, Dr. James Nicholson and Dr. Linda Williams. Which one would you like to register with?
Mike:
Oh! I didn’t think of that. Well, I think I would like a man as my doctor. I’ll go for the last one. Was that one a man?
Recept:
No, that was Dr. Linda. How about Dr. Kevin?
Mike:
Yes, that will be fine.
Recept:
Right. Dr. White it is. Will that be the same for your family?
Mike:
Oh yes. My wife might not want a man as her doctor.
Mike:
Well, we’ll leave it as it is for now and my wife can change if she wants to.
Mike:
I’d like to make an appointment now for my wife.
Mike:
She wants to come in at the end of the week.
Recept:
How about this Friday morning? That’s Friday.
Recept:
Mmm, I don’t think she can make the morning. Any openings in the afternoon?
Recept:
There are appointments available at 2.00, 2.30 and 3.30.
Mike:
We’ll take the first one please.
Mike:
Oh. And what shall my wife do if she wants to switch doctor?
Recept:
She can just give us a call here. Do you want to take the number down?
Recept:
It’s seven two five three nine eight two nine . Can you give me your name please?
Recept:
My name’s Angela but there are two other girls who might be on duty as well.
Recept:
Their names are Elizabeth and Rachel but it doesn’t matter who’s on duty. Anyone can take care of it.
Mike:
Now what do we do if we need to call out a doctor during the night?
Recept:
We’ve got a rotation system with the doctors in the area.
Recept:
There’s a mobile and you can call and that’ll get through to the doctor who’s on duty.
Mike:
What’s that number?
Recept:
It’s zero five zero six seven five nine three eight five six
Mike:
Got that. I didn’t ask about any charges.
Recept:
Like all Australia, prescriptions have to be paid for at the chemist at the prevailing rate.
Recept:
Some things like vaccinations for travel and insurance reports we make a standard charge for and I can give you a price list for those. consultations though are under the National Health Service so they’ll be free.
Mike:
Great. Well that’s all. Thanks and goodbye.